We hope that you will be delighted with your order. However, if you do wish to return it for any reason, we have a simple returns policy and process. We will accept the merchandize back within 30 days of receipt for either an exchange or full refund (excluding shipping costs) provided that the garments are in their original condition (unworn and unwashed). Return shipping costs are the responsibility of the customer.
To exchange or if the item is damaged or has a manufacturing defect, please contact us at email@example.com.
HOW TO RETURN
Notify us by email (firstname.lastname@example.org) within 30 days of receipt of order and provide the following information –
- Order Number
- Items for Return
- Reason for return and any other additional information (this is to help us get it right the next time around)
- Whether you’d like a return or exchange
We will send you a confirmation email with a Return Authorization Number.
Ship the items that you want to return (we recommend packaging in the original box for your convenience) and mail to the address below -Customer Service
137 11th Ave
Kirkland WA 98033
Include the following information along with the returned item –
- Your name, address and phone number
- Return Authorization Number
Do note that you are responsible for the shipping costs related to the returns. Only ship the items for which you have requested the Return Authorization Number. We recommend using a service that allows you to track your package as we cannot be responsible for any packages lost in the transit.
We will send you a confirmation email as we receive the item, confirm that it is in its original condition and the refund has been initiated. Please allow 3-5 business days to see the refund back on your account.